Last Updated: 9th August, 2025
Data Controller
Cosofo
Ground Floor Shop, 11 Victoria Road
Netherfield, Nottingham, England, NG4 2LA
Email: support@cosofo.com
Information We Collect
Personal Data
- Contact Information: Name, email address, phone number
- Billing/Shipping: Address, postcode
- Order Data: Purchase history, preferences
- Technical Data: IP address, browser type, device information
Cookies and Analytics
We use cookies and Google Analytics to improve website functionality and user experience.
How We Use Your Data
Legal Basis and Purposes
- Contract Performance: Processing orders, delivery, customer service
- Legitimate Interest: Website improvement, fraud prevention, analytics
- Consent: Cookies (where required)
We do not use personal data for marketing purposes.
Data Sharing
Third Parties
- Stripe: Payment processing (PCI DSS compliant)
- Google Analytics: Website analytics (anonymized data)
We never sell or share personal data with other parties for their marketing purposes.
Legal Requirements
We may disclose data when required by law or to protect our legal rights.
Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption for data transmission
- Secure payment processing via Stripe
- Regular security assessments
- Access controls and staff training
Data Retention
- Order Data: 7 years (accounting requirements)
- Customer Accounts: Until deletion requested
- Analytics Data: 26 months (Google Analytics default)
- Cookies: As specified in cookie settings
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent for cookies
To exercise these rights, contact support@cosofo.com.
Cookies
Essential Cookies
Required for website functionality (shopping cart, checkout).
Analytics Cookies
Google Analytics tracks website usage to improve user experience. You can opt-out via browser settings or Google’s opt-out tool.
Cookie Management
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
International Transfers
Data may be transferred outside the UK/EEA for:
- Stripe payments: Adequate protection measures in place
- Google Analytics: Standard contractual clauses
Children’s Privacy
We do not knowingly collect data from children under 16. If you believe we have such data, contact us immediately.
Changes to This Policy
We may update this policy periodically. Material changes will be notified via email or website notice.
Contact Us
For privacy-related inquiries:
- Email: support@cosofo.com
- Address: Ground Floor Shop, 11 Victoria Road, Netherfield, Nottingham, England, NG4 2LA
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
This policy complies with UK GDPR and Data Protection Act 2018.