Returns and Refund Policy

Last Updated: 9th August, 2025

Return Eligibility

Return Window

You have 7 days from the date of delivery to initiate a return request.

Condition Requirements

Items must be returned in their original packaging and in the same condition as received. Items damaged by the customer are not eligible for return.

Excluded Items

The following items are not eligible for return:

Discounted or sale items
Items marked as “Final Sale”

Return Process

How to Initiate a Return

Email: Contact us at support@cosofo.com
Online: Visit our returns page at https://cosofo.com/returns

Required Information

When requesting a return, please provide:

Your order number
Photos of the item(s) you wish to return
Reason for return

Return Shipping

Customer Responsibility: You are responsible for return shipping costs
We recommend using a trackable shipping service
Cosofo is not responsible for items lost during return transit

Refund Process

Processing Timeline

Refunds will be processed within 7 days of receiving your returned item(s).

Refund Methods

Refunds will be issued via:

Original payment method (primary option)
Store credit (upon request or if original method unavailable)

Inspection Process

All returned items will be inspected upon receipt. Items that don’t meet our return conditions may be returned to you at your expense.

Defective Items

Items Defective Upon Delivery

If you receive a defective item:

Contact us immediately at support@cosofo.com
Provide your order number and photos of the defect
We will arrange for replacement or full refund at no cost to you
Return shipping will be covered by Cosofo for defective items

Important Notes

Refunds do not include original shipping charges (unless item was defective)
Processing times may be longer during peak periods
You will receive an email confirmation once your refund has been processed
For items purchased with store credit, refunds will be issued as store credit

Contact Us

If you have questions about our returns policy or need assistance with a return, please contact us:

Email: support@cosofo.com
Address: Ground Floor Shop, 11 Victoria Road, Netherfield, Nottingham, England, NG4 2LA

Your Rights

This policy does not affect your statutory rights as a consumer under UK law. You may have additional rights under the Consumer Rights Act 2015.

This policy applies to orders shipped within the United Kingdom. For any disputes, UK law shall apply.